Product Usage & Care
Change another power adapter, make sure rated at 5V/2A or higher.
Try the below quick troubleshooting first.
-check the bottom of the equipment for any accidental water ingress(especially if you have washed your device before)
-do not overfill the tank with water. Overfilling will cause leaking.
-do not place your device on a carpet or place any towels or paper under the device.
Try the below quick troubleshooting first.
- clean the round ultrasonic disc inside the water tank with a dry clean cloth.
- do not place things under your device base, especially on a carpet or towels.
No. You can add water to the tank and drop essential oil into the water. But never add only essential oils, nor add other liquids or disinfectant powders. Doing so will shorten its lifespan.
No, the package does not include a power adapter, but it does come with a
USB charging cable. You must use your own power adapter (rated at 5V/2A
or higher) with the diffuser.
Usually, 2-3 drops of essential oil can be added per 100ml of water, and 5-8 drops of essential oil can be added per 500ml of water. Considering that different people have different sensitivities to smell, you can continue to increase essential oil drops or mix essential oils as needed.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
We process all orders within 1-2 business days. Once shipped, delivery to U.S. typically takes 4-6 business days. You will receive a tracking number via email as soon as your package is on its way.
Yes. We offer free shipping on all orders, so you never pay extra for delivery.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy here
A refund request can be submitted within a month after the purchase is made.
For fairness, responsibility for return shipping costs depends on the reason for the return:
If the product is defective, the wrong color/model, or incorrect due to our error, we will resolve the issue at no cost to you, including covering return shipping fees.
If returning due to a change of mind or other personal reasons (with no quality issues), you will be responsible for all return shipping costs.