Shipping Policy
We are pleased to offer global shipping services. Below are the details regarding our logistics.
Shipping Rates
We currently offer Free Standard Shipping worldwide. Unless otherwise noted on the product page, all orders qualify for free delivery.
Handling Time
We make every effort to process and ship out most orders within 24-48 business hours after order placement.
Note: Orders placed on weekends/holidays will be processed on the next business day.
Transit Time
The average transit time is 4-6 days from the date your order is shipped. In many cases, items arrive even earlier.
If you have not received your order within 10 business days, please contact us. We will promptly investigate the issue and assist you with a resolution.
Order Cancellation
Order cancellation is only available for unshipped orders. Once your order has shipped, cancellation is no longer possible.
If you wish to cancel after shipment, please refer to our Return&Refund Policy to return the item for a refund.
Missing Packages
If the tracking number indicates successful delivery, we recommend:
- Checking your doorstep, with neighbors, or the building mailbox.
- Contacting your local courier for the exact delivery location.
Disclaimer: We are not responsible for incorrect addresses or courier errors. While we cannot replace/refund delivered orders, we are happy to provide documentation (like invoices) to help you file a claim with the carrier.
If you suspect theft, please submit a claim directly with your local courier.
Duties & Taxes
Please note that you are solely responsible for any additional customs duties, import taxes, or clearance fees incurred when the item enters your country.
Refusing Packages
While we recommend initiating a return after receipt, if you choose to refuse delivery:
- We will issue a refund once the item(s) are received back at our warehouse.
- Fee Deduction: Return shipping fees incurred from refusing delivery for personal reasons will be deducted from your refund.