Refund & Return Policy

We are committed to providing you with satisfactory products and services. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order, and we will do our best to resolve the issue.

 

How to Request a Return?

1. If you need to return an item, please send an email within 30 calendar days of delivery to: pniaw@ipipk.com

Please include the following details in your email so we can assist you promptly:

  • Your full name
  • The email address used for the order
  • Your order number

2. Return Shipping Address

Please ship your return to the following address:

Recipient: BUY U-HM

Address: 11 SKYLINE DR, REAR D, PLAINVIEW NY

Zip Code: 11803

Note: Please contact our support before shipping to confirm the address, in case there are any temporary changes.

 

Who Pays for Return Shipping?

For fairness, responsibility for return shipping costs depends on the reason for the return:

  • Our Fault (Free)

If the product is defective, the wrong color/model, or incorrect due to our error, we will resolve the issue at no cost to you, including covering return shipping fees.

  • Personal Reasons (Customer Pays)

If returning due to a change of mind or other personal reasons (with no quality issues), you will be responsible for all return shipping costs.

 

Inspection & Refund Criteria

To protect all customers, returned items must be in good condition. We will inspect all returns upon receipt:

  • If the item is intact: A refund or exchange will be processed as normal.
  • If the item is damaged due to improper use or human error: We reserve the right to refuse a full refund or issue a partial refund based on the extent of the damage.

 

Processing Time

  1. After receiving your return, we typically need 3–7 business days to inspect the item and process your refund.
  2. Once processed, we will notify you via email immediately.
  3. Please note that the actual arrival time of the funds depends on your payment method and bank processing speed.

 

Optional: Store Credit

If you prefer, we may offer store credit instead of a refund. This optional is completely voluntary.

Note: Once you accept this option, you will no longer be entitled to additional compensation or further returns for the original order.

 

Restocking Fees

We do NOT charge any restockiong fees for returned items.

 

Non-Returnable Items

Due to hygiene, quality, and customization factors, the following items are non-returnable:

  • Custom-made or personalized goods
  • Opened or used oil packages

 

Order Cancellation & Changes

  • Before Shipment: You may cancel or modify your order by contacting us immediately.
  • After Shipment: Once the order has shipped, cancellation or modification is no longer possible. However, you may return the item upon receipt according to this policy.

Shipping Note: Most orders ship within 24–48 business hours. Please contact us ASAP if changes are needed.

 

If you have any questions, feel free to contact us via email(pniaw@ipipk.com). Thank you for supporting Pniaw!